Shipping

At 33 SKIN, we aim to make your order experience simple and reliable.

Here's what you need to know about delivery methods, timeframes and further shipping information.

  • All orders are processed within 1 to 2 business days. During sale periods, processing may take slightly longer. Once your order has been dispatched, you will receive a confirmation email with tracking details.

  • Standard Shipping
    $9.95 flat rate
    Estimated delivery 3 to 7 business days

    Express Shipping
    $25.00 flat rate
    Estimated delivery 1 to 3 business days

    Free Standard Shipping
    Complimentary on all orders over $200

    Delivery timeframes may vary slightly depending on your location and carrier delays.

    Please ensure your shipping details are entered correctly at checkout. Once dispatched, we are unable to make changes to your delivery address.

  • We currently don’t offer international shipping services. However, we’re planning to launch this service soon and will keep you informed about its progress. Stay tuned!

Returns

We want you to feel confident shopping with 33 SKIN.

  • If you change your mind after placing your order, you may return eligible unopened products within 14 days of delivery.

    Return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.

  • If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

    Email 33skin@medspa33.com with:

    • Your order number

    • A description of the issue

    • Clear photos of the product and packaging

    Once reviewed, we will determine the appropriate resolution, which may include a replacement, store credit, or a refund.

  • To initiate a return, email 33skin@medspa33.com with your order number and reason for the return.

    If your return is approved, we will provide return instructions. Items returned without prior authorization may not be accepted.

    Refunds

    Once your return has been received and inspected, we will notify you of the status of your refund.

    Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.

    Non-Returnable Items

    The following items are not eligible for return:

    • Opened or used skincare products

    • Products not in their original condition

    • Gift cards 

    • Final sale or clearance items

    Questions

    If you have any questions regarding our Return & Refund Policy, please contact us at 33skin@medspa33.com. 

Need Help?

If you have any questions about your order, shipping, or returns, our team is here to help.
Contact us at 33skin@medspa33.com and we will respond as soon as possible.